Return & Refund Policy

At Chelsea Monroe, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Return Eligibility

To qualify for a return, the following conditions must be met:

• A return request may only be submitted after the product has been physically received by the customer.

• All return shipping costs are the sole responsibility of the customer, including any international shipping fees, customs duties, taxes, or handling charges.

• Returned items must be unused, unworn, unwashed, undamaged, and in their original condition.

• All original tags, labels, packaging, and accessories must remain attached and intact.

• Customers may try on items for fitting purposes; however, products showing signs of wear, use, damage, or alteration will not be accepted.

• Orders intentionally placed in multiple sizes, colors, or variations with the intention of returning part of the order may be refused at our discretion.

How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Us

Email our customer support team at Info@ChelseaMonroe.com within 14 days of receiving your order.

Please include:

• Your order number

• Full name

• The item(s) you wish to return

• Reason for the return

Step 2: Receive Return Instructions

Once your request has been reviewed and approved, we will provide the appropriate return address for our fulfillment partner.

Step 3: Ship the Item Back

Customers are responsible for arranging and paying for the return shipment.

We strongly recommend using a shipping service that provides:

• Tracking information

• Delivery confirmation

• Insurance (where available)

Chelsea Monroe is not responsible for returns lost or damaged during transit.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• The refund will be issued to the original payment method used for the purchase.

• Refunds are processed within 14 business days after the returned item has been received and approved.

• Original shipping charges are non-refundable unless required by applicable consumer protection laws.

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been worn, used, washed, or damaged.

• Products missing original tags, packaging, or accessories.

• Customized, personalized, or made-to-order products.

• Hygiene-sensitive items where return restrictions apply.

Shipping & Delivery Liability

Delivered Orders

Chelsea Monroe is not responsible for lost, stolen, or misplaced packages once tracking information confirms successful delivery to the address provided during checkout.

Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping details.

If an incorrect address is entered:

• Any resulting delays, losses, or additional shipping costs are the customer's responsibility.

• Address corrections must be requested within 24 hours of placing the order.

• Once an order has been processed or shipped, address changes may no longer be possible.

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact our Customer Support Team:

Chelsea Monroe
Email: Info@ChelseaMonroe.com

We are committed to providing a fair, transparent, and efficient return process for all customers.