Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. Below, you will find all relevant information regarding our shipping and delivery policy.

1. Processing Time

Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive a tracking code by email.

2. Delivery Time

After processing, the estimated delivery time is between 1 and 7 working days, depending on your location.

Please note that deliveries may be delayed during busy periods, public holidays or as a result of customs procedures.

3. Shipping Method and Origin

To reduce waste and minimise unnecessary CO₂ emissions, orders are shipped directly from our supplier in China.

Depending on the destination country, customs duties or import charges may apply. Our shipping partners include: [Shipping Carriers].

4. Shipping Costs

Shipping costs are displayed at checkout and may vary depending on the weight of the order, the delivery destination and the selected shipping method.

5. Tracking Your Order — Customer Responsibility

Customers are responsible for monitoring their tracking information through our website or via the tracking link provided by email.

Customers should check whether the parcel will be delivered to their home address or redirected to a collection point. When required, the customer is responsible for collecting the parcel within the stated timeframe.

Should your delivery take longer than expected or should you experience any issues, please contact us first at info@chelseamonroe.co.uk rather than immediately opening a chargeback or refund request.

6. Responsibility After Delivery

When the tracking information confirms that a parcel has been delivered, responsibility for the parcel passes to the customer.

Please check your delivery address carefully before completing your order. Any errors must be reported within 24 hours of placing the order by emailing info@chelseamonroe.co.uk.